Code Win Privacy Policy for Players in the Philippines

1Who This Privacy Policy Covers

This Privacy Policy covers personal information controlled by Code Win in connection with the Code Win website and gaming services. “Personal information” means information that identifies you directly or can reasonably be linked to you. It may include your name, date of birth, mobile number, email address, account details, identification records, payment information, and activity on Code Win.

Code Win is designed for adults aged 21 and above. By registering, you confirm that you meet the applicable age requirement and that the information supplied to Code Win belongs to you. You should not provide another person’s documents, payment account, mobile number, or identity details.

2Information Code Win May Collect

Depending on how you use the platform, Code Win may collect the following categories:

• Registration information: full name, date of birth, address, email address, Philippine mobile number, username, and account preferences.
• Verification information: government-issued identification, proof of address, photographs, and information needed for identity or age checks.
• Payment information: deposit and withdrawal records, transaction references, selected payment channel, and limited account details needed to process a transaction.
• Gaming information: bets, game history, bonuses, wallet movements, wins, losses, limits, and responsible gaming settings.
• Device information: browser type, operating system, device identifiers, IP address, login time, general location, and security events.
• Communication information: messages sent to Code Win support, complaint records, survey responses, and promotional preferences.

3How Code Win Uses Personal Information

Code Win uses personal information to create and manage your account, authenticate logins, display your wallet, settle wagers, process eligible withdrawals, provide customer support, and deliver the gaming features you choose. Code Win also uses information to diagnose technical issues and maintain a stable experience across desktop and mobile devices.

Security and compliance are equally important. Code Win may examine account, device, transaction, and gaming information to detect duplicate accounts, identity misuse, unauthorised access, suspicious payments, bonus abuse, collusion, fraud, or other conduct that could harm players or the platform. Code Win may use verification information to comply with applicable identity, age, anti-fraud, and financial review requirements.

If you choose to receive offers, Code Win may use your contact details and general account activity to send relevant promotions. You can change promotional preferences without stopping essential account, payment, security, or policy communications.

4Payment and Transaction Information

Code Win supports payment channels familiar to players in the Philippines. Depending on availability and account eligibility, these may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, Visa, and Mastercard.

Code Win records transaction amounts in Philippine pesos, payment status, timestamps, references, and the payment channel selected. Full card credentials may be handled by authorised payment processors rather than stored directly by Code Win. Information may be compared with registered account details to prevent account takeovers, unauthorised funding, chargeback abuse, and withdrawals to an unrelated person.

Code Win may request additional verification before releasing a withdrawal when account details do not match, activity appears unusual, or a review is required by law or platform rules. These checks protect both the player and Code Win.

5Cookies, Devices, and Service Analytics

Code Win may use cookies and similar technologies to keep you signed in, remember selected settings, maintain session security, measure site performance, and understand how visitors use key features. Some cookies are necessary for the Code Win website to operate correctly. Others help Code Win improve navigation, loading times, and content relevance.

You can manage many cookie settings through your browser. Blocking essential cookies may prevent account login, wallet functions, or other secure features from working properly. Code Win does not treat analytics as permission to collect unrelated information; data should remain connected to an operational, security, improvement, or lawful purpose.

6When Information May Be Shared

Code Win does not sell personal information as a standalone product. Code Win may share limited information with service providers that help operate the platform, including identity verification specialists, payment processors, fraud prevention services, technical hosting providers, game suppliers, and customer support systems.

These providers receive only information reasonably needed for their assigned function and are expected to handle it under appropriate confidentiality, privacy, and security requirements. Code Win may also disclose information when required by a valid legal process, regulatory request, court order, or investigation concerning fraud, safety, or unlawful activity.

If Code Win undergoes a corporate reorganisation, merger, or transfer of relevant operations, personal information may form part of that transaction. Code Win would require the receiving organisation to continue protecting the information and provide notice where applicable.

7Security and Account Protection

Code Win applies reasonable technical, organisational, and administrative measures intended to protect information against unauthorised access, alteration, loss, misuse, or disclosure. Measures may include access controls, monitoring, verification checks, secure transmission methods, internal permissions, and review of unusual account activity.

No online system can promise absolute security. Players also have an important role. Use a unique password, keep login details private, secure the mobile number and email attached to your account, and sign out on shared devices. Contact Code Win promptly if you notice an unfamiliar login, payment, profile change, or gaming transaction.

8Data Retention

Code Win keeps personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction reconciliation, fraud prevention, dispute management, responsible gaming controls, security, and compliance with applicable record-keeping duties.

Closing a Code Win account does not always mean that every record can be deleted immediately. Certain identity, payment, complaint, self-exclusion, and gaming records may need to be retained for legal, regulatory, financial, safety, or anti-fraud reasons. When information is no longer required, Code Win may delete it, anonymise it, or place it beyond routine operational use.

9Your Privacy Rights and Requests

Subject to applicable Philippine law and necessary identity checks, you may ask Code Win for access to personal information associated with your account. You may also request correction of inaccurate details, object to certain processing, withdraw consent where processing depends on consent, or ask whether eligible information can be deleted or restricted.

Some requests may be limited when Code Win must preserve records to settle a transaction, protect another person, prevent fraud, comply with a lawful obligation, maintain self-exclusion controls, or establish and defend legal claims. Code Win will explain the relevant reason when a request cannot be completed as submitted.

To protect your account, Code Win may ask you to verify your identity before responding. Include your registered name, account username, and a clear description of the request when contacting the website email listed below. Never send your account password.

10Responsible Gaming and Age Protection

Code Win services are not intended for anyone under 21. Code Win may use account and verification information to check age and identity, investigate suspected underage use, and prevent a restricted person from creating or operating an account.

Code Win may also process deposit, wager, session, limit, and communication information to operate responsible gaming tools and respond to signs of harmful play. Information linked to a cooling-off period or self-exclusion may be retained so Code Win can continue applying that protection. Players can review further guidance through the Responsible Gaming page in the website footer.

11International Processing

Some Code Win service providers may process information from locations outside the Philippines. When this happens, Code Win seeks appropriate contractual, organisational, and technical protections suitable for the information and the service being provided.

Privacy rules can differ between locations. Code Win remains focused on ensuring that transferred information is used only for authorised purposes and receives safeguards consistent with this Privacy Policy and applicable obligations.

12Policy Updates and Contact Details

Code Win may update this Privacy Policy when services, technology, payment options, legal requirements, or data practices change. Material updates may be highlighted on the platform or communicated through registered contact details. The version published on this page applies from its stated publication or update date.

Questions, complaints, and privacy requests may be sent to the Code Win website email: support@codewin.asia. Please provide enough detail for the team to understand the issue, but do not include your password, one-time code, or complete payment credentials.

Code Win aims to review privacy concerns carefully and respond within a reasonable period. More time may be needed when a request is complex, requires identity verification, or involves records held by an authorised service provider.